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TERMS & CONDITIONS

RESERVATION

I confirm to have just done an Online Booking, and thus it can only be done accepting the Terms and Conditions of this retanl I confirm to have accepted it.

• A 20% of the total price is required to confirm the reservation and can be done via credit card (VISA or MASTER CARD) or via bank transfer.

• The rest of the rent cost have to be paid in cash when arrive. Remember, if there is no other option you can choose to pay with credit card, but it must be advised forehanded, and previously confirmed.

•  If the reservation total cost is less than 250 euros the amount  to confirm the reservation is 40% and not 20%.

• If you choose to pay the full reservation amount you can do it  by credit card or bank transfer. But the credit card  and the bank transfer fees are your responsibility to pay.

•  Please notice that the booking will not be confirmed until HOLIDAYS IN BARCELONA  has received the pre-payment and you have received an email confirmation from us.

DEPOSIT

 •  In order to book our apartments a credit card number and expiry date must be offered for security porpoise. Is a compulsory security measure, in order to guarantee that the apartment furniture, appliances, and equipments in case are damaged.

• For over 4 people occupancy 2 credit card numbers will be requested. No pre payments shall be done in the card, but its informations will hold until departure in case damage is done in the propriety. Once the apartment is inspected the info will be destroyed.

CANCELLATION POLICY

HOLIDAYS IN BARCELONA works through a informatic system and sometimes there is malfunctions. Therefore HOLIDAYS IN BARCELONA is not responsible for internet errors, problems due to the client’s internet connection, third party errors, prices ,names, and dates
misplaced by the client in the reservation process.

• If the client does not present himself on the day of arrival he will be charged for the full amount of the reservation, considering the apartment was kept free and impossible to be rented to anyone else.

• In case our clients present complains and HOLIDAYS IN BARCELONA consider the complain legit, it will only be accepted before a 15 days deadline.

• Changes in the check in or check out day need to be told 15 days before it. So we can offer you a perfect service.

• Please note that the reservation pre-payment is non-refundable. Reservations management generate costs, therefore HOLIDAYS IN BARCELONA can not refund the reservations pre-payment.

• Upon arrival in case of availability the length of the client’s stay can be prolonged but never diminished. In case you stay will be shorter than expected please, let us know as soon as possible other ways you must pay for the whole stay.

• If the Cancelation is not made 15 days before arrival we will still charge for the rent once the apartment was kept free for you, and will not be rented in so short notice.

• In case of  cancellation having already paid the total cost:

-Cancellation one month before the arrival = 80% of the total amount.
-Cancellation 15 days before the arrival = 50% of the total amount.

• If no agreement can be reached both contractual parties are authorized to cancel the contract. In this case HOLIDAYS IN BARCELONA will refund to the client all monies paid (except the part corresponding to the days that the apartment was used, if this were the case).HOLIDAYS IN BARCELONA will not be liable for further claims by the client.

• For the apartments with capacity for up to 8 people: in case the client books any of these apartments for a group of 6 people and whishes to update the reservation for 5 people, the tenant must pay the price for 6 people as priory established or accept a possible apartment change. This will not be applied for updates requested 1 month prior to arrival.

• Bookings made for Special Periods such Christmas, Holy Week, Big Events, Fairs and Congresses, is compulsory to offer a Credit Card Number and validation at least 15 days prior to arrival.

• The apartment picture were done with-angle camera lens in order to show the whole apartment facilities.

IMPORTANT

• You must check the informations and services available for the apartment you are choosing before confirm the reservation. A HOLIDAY IN BARCELONA is not hold responsible in case of an error from your part in the moment you confirm your reservation.

• If an eventual problem happens in the apartment booked by the client, HOLIDAYS IN BARCELONA holds the right to transfer the client to an apartment of the same level and characteristics.

• When arriving even if you dislike the apartment booked (considering the apartment description, illustrative photos, and locations are clearly explained in the webpage )you have to pay the rest of the reservation payment, since the apartment was reserved and kept free for the client, and therefore TOURS TRAVELS & FAMILY, S.L have lost the opportunity to rent it for someone else.

ARRIVAL / DEPARTURE

Arrivals are after 13:00
In case of your arrival be before 1 pm HOLIDAYS IN BARCELONA is not responsible for offering the apartment totally clean and ready for the check in.

Departure 11 am
The departure has to be at 11 am so the cleaning team can put the apartment ready for the next client.

Late Arrivals
Extra charges for late arrivals:

- Arrivals between 21:00  and 23:00  have an extra charge of 25.00€.
- Arrivals between 23:00 and 01:00 have an extra charge of 40.00€.

Please, understand that there is going to be a HOLIDAYS IN BARCELONA employee
with the only responsibility of waiting for you.

- For Arrivals after 1 a.m. 20 € fee is added for every extra hour:

Arrival at 2 a.m = 60 €
Arrival at 3 a.m = 80 €

If your group arrives separately to the apartment you booked.
Organize yourselves, because the first to arrive when the keys are collected must make the full payment.


COMPANY RULES

It is only allowed to have in the apartment rented the same number of people stated in the contract. If HOLIDAYS IN BARCELONA detects that the number of people in the apartment is superior than the number in the contract, we will update the reservation with the correct number of people, and charge more money for the extra guest, as well a fee is applied. 

In case of any kind of incidence with the booked apartment, and HOLIDAYS IN BARCELONA consider, as the last resource, to change the clients to another apartment with the same characteristics; The Client will be advised of the change forehanded by e-mail and by telephone. If the client do not reply in a short period of days, neither by telephone or e-mail and do not answer the phone calls, the Company may retain the Apartment previously offered due to the lack of communication with the client and insecurity of the client’s arrival. In case of the client’s arrival to Barcelona on the circumstances mentioned above and no apartments to offer the client shall be transferred to other Rent Apartment Company. The Company in this case hold the right not to refund any Pre Payments previously done. 

Totally confident to offer apartments in its best conditions of security, and maintenance, the Company won’t be hold responsible for unpredictable incidences, and neither of the unfavorable outcomes, of the client’s misfortunes. Such city electricity Breakdown, failures in the apartment appliances, street robberies, etc. And in any case, if the client jeopardizes the apartment security or the client will be hold responsible.

IMPORTANT

• When you arrive in Barcelona we would ask you to call Holidays in Barcelona at the telephone number provided in the email to confirm your arrival time at the apartment.

• As soon as you arrive to the airport, if you come by plane, and as soon as you get in Barcelona, if you come by car, or train give us a call informing us of your arrival.
Be aware that: we have to be waiting for you at the apartment address to welcome you and give you the keys if you do not call us at least 30 minutes before you arrival we are no responsible for a good welcome service.

• When you come to the apartment we will show room by room explaining how it works, your responsibilities towards it and as well informations regarding to close shops, markets, transportations and attractions.
 

• To lose the keys has a charge of 30 euros

• In case the lost of the keys represent a jeopardy to the apartment and building security, the client is due to pay for a new apartment door lock.

• Until 4 persons 1 set of keys will be given

• More than 4 persons 2 set of keys will be given

 

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